Shipping & Returns

Shipping and Returns 

Shipping costs 

GERMANY

UPS Standard (2-5 days): 5,- Euro

UPS Express Saver (1-3 days): 10,- Euro 

EUROPEAN UNION

UPS Standard (5-7 days): 15,- Euro

UPS Express Saver (2–4 days): 30,- Euro 

EUROPE (NON-EU)

UPS Standard (5–10 days): 40,- Euro

UPS Express Saver (4–5 days): 80,- Euro 

China, Hong Kong, Macao

UPS Express Saver (5–8 days):40,- Euro 

USA, Japan, Neuseeland, Australia

UPS Express Saver (5–8 days):80,- Euro

 

Delivery time includes order preparation and shipping

We are not preparing orders on weekends and German public holidays, also no deliveries on Sundays and other holidays.

In some countries UPS does not make deliveries on Saturdays (e.g. Germany) 

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which “The Square Berlin” cannot assume any legal responsibility. 

The refusal of payment of such fees causes a full cancellation of the order. 

Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you. 

Expected shipment time may differ during Sale season. We appreciate your understanding during busy times.

 

Returns 

Items that qualify for a return or exchange can be returned or exchanged within 14 days of delivery. 

Beauty products, swimwear and underwear cannot be exchanged or returned for hygienic reasons. 

To return or exchange, please contact us via email at onlineservice@thesquareberlin.de or use our contact form here.

 

All items must be unworn in their original condition, with all original tags and packaging intact to be qualified for return. 

“The Square Berlin” reserves the right to reject any returned items that do not meet the above requirements. 

If your return is rejected, you will be notified via email 

The return shipping fee is not covered by us.

  

Contact us:

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